Please note that due to ongoing courier issues, standard deliveries can in some cases take up to 3 working days. As a result, we are currently not able to offer timed delivery options.
Please bear this in mind and place any orders as early as possible.
If you require a guaranteed delivery date (e.g. for an event), it may be best to arrange collection with a dedicated courier of your own, or for us to arrange one for you (please ask us for details).
For your artwork to be produced accurately and as intended, please ensure that our artwork requirements below are followed. This applies both to artworks your company has created, and artworks supplied from a third-party or end user. For more detailed instructions, please see our artwork setup guide.
Once your artwork is ready to upload, please use our upload service, Filemail. However, if you experience any problems with Filemail, please try uploading your files with either WeTransfer or TransferNow.
Artwork created in non-Adobe applications (such as, but not limited to CorelDRAW, SignLab, AutoCAD, Serif PagePlus and Canva) can cause output issues. If provided artwork was designed with, or exported from a non-Adobe application, please advise us, ensure to follow all of our artwork requirements, and use a modern PDF generator.
Please note that Pantone colours with effects applied (such as transparency), will often not print as intended and may result in a solid colour. When using effects and transparency, please only use CMYK colours.
While our software is able to handle the conversion of Pantone colours to CMYK, due to the various factors involved, such as printing methods, substrate qualities and lighting, the result will not always be as intended.
For these reasons, if you or your client would like to match to a specific colour, we encourage you to first order a small test print on the desired material. This could contain either a small version of the entire artwork, or a collection of different colour values/Pantones. This would then be delivered to you, and a decision can be made on the result.
If a real order has already been placed and colour testing is to be performed, please note the real order will be held until any decisions are made on colour(s).
Please note that we cannot be held responsible for issues contained in the supplied artwork itself such as spelling mistakes, grammatical errors, RGB colour mode, overprint, resolution, missing fonts, missing images and layers set to non-printing. To avoid these issues, please ensure your artwork adheres to our requirements. Artworks faililng our requirements may delay your order.
Artwork not supplied to our requirements will likely render an unsatisfactory result or delay your order. If you are unsure about the artwork you have, please check with us beforehand to ensure there are no complications with your order.
If artwork cannot be used to produce what has been ordered, we will advise you of this and request how you would like to proceed.
If an artwork size is different to the ordered size, the ordered size always takes precedence. This is due to the fact that artworks from our customers are supplied in a variety of scales.
With subjective issues of quality such as image resolution, we will sometimes advise you if the quality is extremely low, though again, we cannot be held responsible if the artwork is supplied in such a manner and isn’t suitable for your needs.
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