We are open with reduced staff to ensure that social distancing can be adhered to.

Because of the reduced numbers, there may be some extended production times, so please do keep this in mind when ordering. However, we will be doing our very best keep this to a minimum. Please contact us if you have any questions.


Artwork Requirements


For your artwork to be produced accurately, please ensure that you follow the requirements below. For more detailed instructions, please see our artwork setup guide.

All artwork must be supplied:

  • According to or on our product templates (if applicable). Template-specific requirements are included on each product page and within the templates.
  • With 5mm bleed for standard banners and prints (when scaled to full-size). For double-sided banners or fabric items, other bleed amounts are required.
  • With crop marks (unless supplied on one of our product templates)
  • With each artwork/design as a separate file or page
  • With each file name including the finished dimensions and a description (eg. “3m x 1m Description.pdf”), also including the quantity if applicable (eg. “3m x 1m Description x 6.pdf”)
  • At the correct width-to-height ratio
  • In CMYK colour mode
  • With all images embedded
  • With all fonts converted to outlines/curves/shapes
  • With all visible in-canvas template elements removed
  • With no keylines present (use crop marks or the artboard itself to indicate finished size)

Accepted file formats:

  • PDF (preferred)
  • EPS (Encapsulated PostScript, CS6 and below)
  • AI (Adobe Illustrator, CS6 and below)
  • PSD (Adobe Photoshop, recommended flattened)
  • TIFF (recommended flattened)
  • JPG/JPEG (recommended high-resolution)

Once your artwork is ready to upload, please use our upload service, WeTransfer. However, if you experience any problems with WeTransfer, please try uploading your files with either Hightail or MailBigFile.

Not Acceptable


  • Without 5mm bleed
  • Without crop marks
  • With multiple artworks/designs on one page
  • At an incorrect width-to-height ratio
  • A product template that has been altered/scaled/distorted from our original size
  • In RGB colour mode
  • With missing links or images which are not embedded
  • Artworks on different layers within the same file
  • Without fonts converted to outlines/curves/shapes
  • Protected by a password

Unaccepted file formats:

  • AI (Adobe CC Illustrator versions)
  • INDD (Adobe InDesign)
  • QXP (Quark Xpress)
  • CDR (Corel Draw)
  • SVG (Scalable Vector Graphics)
  • GIF
  • PNG
  • BMP
  • DOC/DOCX (Microsoft Word)
  • XLS/XLSX (Microsoft Excel)
  • PPT/PPTX (Microsoft Powerpoint)
  • PUB (Microsoft Publisher)

Non-Adobe-native Applications

Artwork created in non-Adobe applications (such as, but not limited to CorelDRAW, SignLab, AutoCAD, Serif PagePlus and Canva) can cause output issues. If provided artwork was designed with, or exported from a non-Adobe application, please advise us, ensure to follow all of our artwork requirements, and use a modern PDF generator.


Please note that we cannot be held responsible for issues contained in the supplied artwork itself such as spelling mistakes, grammatical errors, RGB colour mode, overprint, resolution, missing fonts, missing images and layers set to non-printing. To avoid these issues, please ensure your artwork adheres to our requirements.

Artwork not supplied to our requirements will likely render an unsatisfactory result or delay your order. If you are unsure about the artwork you have, please check with us beforehand to ensure there are no complications with your order.

If artwork cannot be used to produce what has been ordered, we will advise you of this and request how you would like to proceed.

If an artwork size is different to the ordered size, the ordered size always takes precedence. This is due to the fact that artworks from our customers are supplied in a variety of scales.

With subjective issues of quality such as image resolution, we will sometimes advise you if the quality is extremely low, though again, we cannot be held responsible if the artwork is supplied in such a manner and isn’t suitable for your needs.

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