Frequently Asked Questions

The best way to order from us is through this website. This ensures all details are processed accurately and quickly.

Alternatively, you can email us with your order, though please be sure to include all details relating to banner sizes, finishes, quantities, artworks and delivery address. Please note, by emailing us your order, you automatically accept the Venture Display Limited Terms and Conditions and Venture Banners Artwork Requirements.

We take payments online via our website as part of the checkout process. Payments can also be made separately over the phone if you prefer - this option can be chosen during checkout.

For online and telephone payments, we accept credit/debit cards (Visa and Mastercard). We also accept bank transfers, though funds must clear before we are able to process an order.

Card payments are securely processed by our payment gateway, Stripe.

Card details are not handled by our server, and cannot be stored by us. Both our website and any information transmitted between your web browser and Stripe uses modern security and cryptography (TLS 1.2+) to protect your details and payment information.

See Stripe's User Terms of Service and Privacy Policy.

If your company has a credit account with us, your order will be processed automatically (subject to our terms) and invoiced soon after your delivery date.

In the vast majority of cases, our turnaround time is 3-4 working days.

Our turnaround time begins when order details, payment and artwork are confirmed and received.

Our turnaround time ends when the order is collected by our courier (dispatched) or is available for collection by you. Turnaround time does not include the duration of delivery via a courier, which is outside of our control.

Turnaround time can be affected by artwork and payment related issues, for which we cannot be held responsible.

Factors that may affect/delay your turnaround time beyond our standard turnaround time include, but are not limited to:

• Payment issues
• Artwork issues discovered by our Sales or Studio teams
• Proofing approval wait time
• Orders over 30m²
• Orders with oversize/welded join items
• Amending your order details after the order has been placed
• Amending your order artwork after the artwork has been received by us
• Orders with many items
• Special finishes on items (e.g. angled pole pockets, velcro)
• Orders with special requirements (e.g. welded joins, particular packing)
• Stock availability of product hardware that we currently hold
• Stock availability of product hardware that needs to be ordered in from our suppliers (for larger orders)
• Availability and turnaround time of product hardware that needs to be bespoke-manufactured by our suppliers
• Stock availability of material that we currently hold
• Stock availability of material that needs to be ordered in from our suppliers (for larger orders)
• Credit account overdue balance or credit account on stop
• High volumes of work experienced by our teams
• Staff absence/sickness
• Courier pickup delays

Where an order will be delayed or require a longer turnaround time, we will endeavour to make you aware of this either via phone call, email, or order confirmation details.

Sometimes, we may be able to help in this regard and bring your order forward onto the end of another print run.

Please note, this service is not always available, is given at our discretion, and is subject to a minimum charge of £20 or 20% of the order value (whichever is greater).

To check if the service is currently available, please refer to our website sidebar. However, please note that the Express turnaround service being indicated as 'available' does not guarantee we can provide it for your specific order.

If you have an order you would like to place using our Express turnaround service, please contact us and enquire with our sales team as soon as possible, and we will advise if the service can be applied to your order, along with a dispatch/collection date.

This service covers turnaround from point of order to point of dispatch. It does not alter the speed of deliveries via our couriers. There is currently no provision for Express courier deliveries - all our orders are sent out on overnight service or can be collected from our production facility in Braintree, Essex.

This service cannot be ordered via our website as the availability fluctuates and can be affected by many factors. The eligibility of your order for this service may be affected by, but not limited to:

• Time of day the order is placed
• Payment issues
• Artwork issues discovered by our Sales or Studio teams
• Proofing approval wait time
• Orders over 30m²
• Orders with oversize/welded join items
• Amending your order details after the order has been placed
• Amending your order artwork after the artwork has been received by us
• Orders with many items
• Special finishes on items (e.g. angled pole pockets, velcro)
• Orders with special requirements (e.g. welded joins, particular packing)
• Stock availability of product hardware that we currently hold
• Stock availability of product hardware that needs to be ordered in from our suppliers (for larger orders)
• Availability and turnaround time of product hardware that needs to be bespoke-manufactured by our suppliers
• Stock availability of material that we currently hold
• Stock availability of material that needs to be ordered in from our suppliers (for larger orders)
• Credit account overdue balance or credit account on stop
• High volumes of work experienced by our teams
• Staff absence/sickness
• Courier pickup delays

While we are able to take your order in advance, we cannot pre-book printing days. This is due to the nature of our business, how artworks are processed together and the print volumes we deal with in our short turnaround time.

We can deliver to more than one address, however each delivery address requires its own order and delivery charge.

Due to our processes, we cannot merge two separate orders. On occasion, if the circumstances are ideal; which depends on dispatch date, how far along production of the first order is, size of the items, item substrates, how far apart the orders were placed and other workflow factors, we may in certain cases be able to help.

However, this is often not possible, and we recommend grouping all items with the same delivery address and placing them as one single order with us. This minimises complexity and risk of complications, and ensures the delivery costs will be kept as low as possible for you.

As our prices are based on fixed costings and low margins, we can’t offer discounts on most orders. If however, you have an enquiry for a very large order (typically 100m² and above), please let us know and we might be able to help you with a bespoke quote.

Sometimes, we may offer discounts on packs of products or as part of a marketing campaign - keep an eye out for them.

It depends on what details need to change and at what stage the order is.

Delivery details can usually be changed at any point prior to dispatch, but please let us know as soon as possible.

An artwork can only be changed prior to printing, and only if the item or order is not too far into our production queue. If an artwork change is needed, please contact us as soon as possible to stand the best chance.

Please note, due to the way we nest many customer artworks together to maximise material print runs and reduce material wastage, it may not be possible to change item details and artwork(s) after out studio teams have prepared and queued it for production.

If an order or portion of an order has already been printed/produced by the time an artwork change or order cancellation is requested, we are unable to refund any already-produced items. If new artwork is provided to be printed instead, this will be treated as a new item and will be chargeable.

We supply InDesign, Illustrator, EPS and PDF templates for nearly all of our products. These can be downloaded from each respective product page.

The templates are generic and not branded/identifiable as originating from Venture Banners, so you can safely pass them on to your customers.

Most templates are setup at 20% of full size, and all artworks should be supplied as per our artwork requirements. The scale of our templates should not be altered.

No, we do not charge more for different designs. You can supply one design to be printed fifty times, or fifty designs to be printed once each - the cost remains the same.

We recommend leaving at least 60mm space in from the edge of your design for important content such as text or logos.

This is an area of your design that should be used for background imagery and colours only. This can serve two purposes:

• Allows the fitment of our products such as roller banner rails/units, and graphic finishing such as pole pockets and flag hems without these interfering or overlapping important elements of your design, such as text and logos
• Can provide a continuation of your design in areas where the graphic may not be easily seen, such as end panels of our Pop-Ups

While we can't print Pantone colours themselves, we can print artwork containing Pantone colours. Our systems will try to match the Pantone colours in your artwork as closely as attainable. However, we must be notified of these when placing your order and these must be included within your artwork. Please note, we cannot guarantee accurate replication of all Pantones.

If you require a printed sample before placing an order, please speak to one of our sales team who can arrange this for you.

These can be very confusing, so we've created a guide on how to setup artwork for pole pockets.

As we deal with hundreds of large files each day, we have a restriction on file size for attachments sent via email, so we kindly ask that you supply any artwork via our artwork upload service. This ensures that we receive your artwork and prevents delays. Artwork sent via email will often not reach us and can delay orders.

While we prefer files to be sent this way, you are welcome to provide your artwork via another hosted service such as WeTransfer, TransferNow, TransferXL etc. If you already have your link ready, you can enter this when placing your order.

If you are sharing your artwork with us via Dropbox, please note that we do not use a Dropbox account to accept files. Instead, please share a download link to your file(s)/folder by following Dropbox's instructions.

Our standard distribution of eyelets is one per metre. If you require a different distribution or specific placement of eyelets, that’s no problem at all - simply let us know what you need when you place your order.

If you uploaded your artwork to us via WeTransfer or YouSendIt, the link will remain active for one month. While we don’t keep these files on record, we do keep the processed files from our studio, though these will contain additional items such as hem and eyelet indicators as well as order identification information.

We cannot provide digital proofs prior to printing. We can sometimes provide printed proofs, but these are usually reserved for large orders and are supplied at our discretion.

In most cases, we are able to colour match for you. Please note however, that this will delay production of your order, and we usually require that a physical sample of the colour to be matched is posted to us.

We may then choose to post your original sample and a test print back to you for your approval, unless you prefer to approve via a digital photo.

Unfortunately, due to a combination of supplier (material), consumable (ink, printer heads) and environmental (temperature), as well as other factors out of our control, we are not able to guarantee exact colour-matching when a graphic is ordered at different times.

If ordered at different times, there may be a small but noticeable difference in colour between the two items. If you have concerns about this and need to order further graphics, please contact us.

We do add a small amount of information to the rear of our hemmed banners, but not on trimmed-to-size graphics. This information is not identifiable or branded as originating from Venture Banners. The information generally consists of the target dispatch day, order number and quantity required, and sometimes includes finishing notes.

This text is purely to aid our production staff in collating and packing your order. We ensure that this text is only ever included on the rear of your graphic(s) and will never be seen from the front.

If an artwork has been supplied in an editable fashion (with text outlined etc), we may be able to make a minimal modification for you. However, substantial changes will require a studio fee of £30.

If artwork cannot be used to produce what has been ordered, we will advise you of this and request how you would like to proceed.

Please note that we cannot be held responsible for issues contained in the supplied artwork itself such as spelling mistakes, grammatical errors, RGB colour mode, overprint, resolution, missing fonts and missing images. To avoid these issues, please ensure your artwork adheres to our artwork requirements.

If an artwork size is different to the ordered size, the ordered size always takes precedence. This is due to the fact that artworks from our customers are supplied in a variety of scales.

With subjective issues of quality such as image resolution, we will sometimes advise you if the quality is extremely low, though again, we cannot be held responsible if the artwork is supplied in such a manner and isn’t suitable for your needs.